Chapter 564 - Jiang Yuning’s Ridiculous Customer Service
Chapter 564: Jiang Yuning’s Ridiculous Customer Service
At nine o’clock the next morning, Jiang Yuning went to the customer service department at Oak Bookstore.
The staff had especially freed up a workstation and a computer for her before they taught her how the operations worked.
“Since the fans had already knew that you were going to work as a customer service representative, many of them swarmed this place yesterday. Previously, we would not have any messages at all in three consecutive days. However last night, our customer service department exploded immediately,” the staff told Jiang Yuning.
“We have already reserved more than twenty thousand sets of books and after communicating with Director Mong, they were all sold out last night.”
“There are no more books for sale now so we decided to do a pre-sale instead. However, the waiting time will definitely be a little longer. So, Yuning, you are basically responsible for two aspects. Firstly, you have to reply to anyone who consults on any questions on <Nameless Orphan>. You have to tell them all the information about the pre-sales and the waiting time to receive the book. Secondly, you have to reply to some of the netizens’ messages. Of course, those problems might be a little ridiculous at times…”
“Ridiculous? I prefer those. Leave those messages to me, okay?” Jiang Yuning replied as she patted her chest confidently.
“Okay, this is your job number. In order to diversify, we have changed all the customer service numbers to Jiang Yuning no. 1, no. 2, no. 3 and no. 4. You are Jiang Yuning no.4 okay?”
Jiang Yuning made an okay gesture: “I am already getting excited. So, how many ridiculous questions are they allowed to ask me?”
“Well, other people’s customer service cater to one customer at a time. So, what about yours? Are you going to reply to the customer’s questions next year?”
Jiang Yuning snorted.
There the customer service representative were a little embarrassed as they replied: “Well, it is not because we were lazy…”
This was because the sale of books were indeed different compared to other goods.
Those who bought books should be more clear and self-informed about the purpose of the books. They do not need much specific guidance or help at all.
Moreover, the business at this book store was…not so good before this.
Therefore, it was completely normal for them to take a longer time to give the customer a reply.
“I heard that Jiang Yuning is going to work as a customer service representative today. How can I get her attention? Can I get her attention if I decided to wash my hair upside down?”
Jiang Yuning typed on her computer: “If you do a spilt while washing your hair upside down, that should be sufficient!”
“I came here to see Jiang Yuning working as a customer service representative and also to buy a workbook for my son. Hahaha.”
Jiang Yuning replied: “Is one workbook enough? Hehehe…”
“Can I get Jiang Yuning’s autograph when I buy a book? It would be even better if I can get a lip print on the book!”
Jiang Yuning replied: “There will be no lip print, but I can consider giving you a palm print instead…”
The staff were all relieved when they saw that Jiang Yuning was so comfortable and at ease. Therefore, they hurried off to do other work, fearing that the fans would flock in like hungry wolves at ten o’clock when the bookstore opens.
Jiang Yuning felt that it was really fun.
She continued replied several of the customer’s message at this time.
When it was ten o’clock in the morning, her customer service number started to send in the messages from the customers.
Zhouxiao12: “Jiang Yuning no.4, is Jiang Yuning here?”
Jiang Yuning no.4: “No, who are you calling?”
Zhouxiao12: “Why are you so unfriendly? You must not be Jiang Yuning! I am going to look for Jiang Yuning no.3.”
Jiang Yuning no.4: “…”
BabyQiuQiu: “Are you Jiang Yuning?”
Jiang Yuning no.4: “No.”
BabyQiuQiu: “[rolls eye] okay goodbye.”
Jiang Yuning no.4: “…”
At this time, Jiang Yuning could not help but think to herself. All of them must be fake fans! She wanted to record a video and go online to complain about these fans!
ALotofLoveWords: “Sister Yuning…I found you!”
Jiang Yuning no.4: “Why are you sure that this is me? [suspicious face]”
ALotofLoveWords: “Because the rest of them does not even know how long your live broadcast is! Therefore, I am certain that they are not you! Don’t you think that I am very smart?”
Jiang Yuning no.4: “I really don’t know.”
ALotofLoveWords: “…”
When the staff of the bookstore checked on Jiang Yuning, they could not help but laughed out loud. If the conversation between Jiang Yuning and all these customers were released to the public, they would definitely have a good laugh again.
How could she be so cute?
LittleLid: “Sister Yuning, I know this is you for sure! The other three sisters are too gentle. You are the only one who is showing any resistance at all! So, it must be you, right?”
Jiang Yuning no.4: “My dear customer, what can I do for you today? [smiley face]”
LittleLid: “I am just here to find out which line is actually the real you!”
Jiang Yuning no.4: “…”
What was wrong with her fans?
Jiang Yuning could not help but scratched her head as she wondered. Were any of her fans normal?
However, Jiang Yuning was also having a lot of fun teasing her fans.
IsMySonObedientToday: “Yuning, I am sure that this is you. It is actually very simple. The first three ladies gave me the pre-sale link but you did not do so.”
Jiang Yuning no.4: “I am actually a network card.”
IsMySonObedientToday: “…”
In less than half an hour, Jiang Yuning had already communicated with more than ten people. So far, the fans have not recognized her true identity.
Finally, the customer service relations department sorted out all the chat records between Jiang Yuning and her fans and they removed all the customer’s information before they uploaded the chat on Oak Bookstore’s official webpage: “It seems as though someone really loves playing around with her fans.”
Of course, this made it to the hot search too.
#Jiang Yuning Ridiculous Customer Service#
[Hahaha. Jiang Yuning really lives up to expectations. I almost spit out my water!]
[Well, I was just thinking what kind of topic would make it to the hot search today! Jiang Yuning is definitely not a regular person. She is really ridiculous!]
[I am a network card! Oh my god. Jiang Yuning, you really enjoy teasing your fans! Don’t your conscience hurt at all?]
[Since Jiang Yuning is performing customer service, <Nameless Orphan> has already pre-sold fifty thousand books! This is really amazing!]
[I think that it is really a very good promotional activity. Jiang Yuning will be able to relieve some of her work pressure and have fun too! This is so much better than those typical propagandas and promotional activities.]
[I really feel that my stomach is already hurting from laughing too much! I think all the customer service representatives needs to be just like Jiang Yuning! Otherwise, I will just fire them immediately!]
[Hahaha! You are thinking too much. If you hire Jiang Yuning as a customer service representative, you will be laughing even if she is just sitting still.]
The total amount of time that Jiang Yuning spend as a customer service representative was two hours. In fact, it was neither too short, nor too long.
A large number of fans flocked to the Oak Bookstore and almost crippled their network!
During the next one hour, Jiang Yuning played the role of a very serious customer service representative.
This made the fans very happy. Of course, Jiang Yuning also promoted and sold a number of books on behalf of the book store.
In short, the interaction between Jiang Yuning and her fans were really cute.
The feedback on the internet was good and all the parties involved achieved their goals. Jiang Yuning also managed to promote <Nameless Orphan> as she intended to.
Two hours later, Jiang Yuning got off work. Before she left, Jiang Yuning signed a couple of books and she also asked the bookstore to conduct more fun activities for the fans.