Chapter 623 - Chapter 623: Drawing Attention To Blue Fox
Chapter 623: Drawing Attention To Blue Fox
Translator: EndlessFantasy Translation Editor: EndlessFantasy Translation
Following Yin Xun’s instructions, he got someone to use Lechang’s official account as a customer service officer to review every bad review. He inquired about the problems they faced and assured them that he would do his best to solve the problem. He did not even ignore the newly registered accounts and kept asking them what problem they had encountered.
Whether it was because they felt guilty or did not see the messages, many accounts did not reply at all.
However, that did not matter. At least they had fulfilled their obligations. This was public viewing. Passersby could see the comments and all that mattered was that people knew they were seriously thinking for the users.
There were also many accounts that replied to official inquiries.
Among the comments, some were really problematic. For example, the courier might have been a little rough, causing the delivery box to be damaged. However, it was only the box outside that was broken, and the things inside were not damaged.
Although it was not a big deal, Cheng She still asked the official account to apologize and promise that the problem would be reported and paid attention to.
Other than that, there were some other problems that could not be substantiated. Some people could not even provide the delivery number. There were also some who casually gave a delivery number and asked many questions. However, when Cheng She checked with the internal investigation, he found that the account did not tally with the delivery at all because the area was different.
Lechang’s official account was so active it seemed like a fake account. As long as a post mentioned Xintao and Lechang, the official account would appear under the post.
No official account had ever been so “friendly” to the people. Instantly, the topic of Lechang’s official account became trending again, instantly gaining the favor of many regular people.
In addition, many of the online trolls were afraid of being held accountable and quickly deleted their posts.
However, it was already too late. Cheng She had already recorded all the posts according to Yin Xun’s request. He planned to send a legal letter after collecting all of them.
Because of his serious and responsible attitude, he gained a lot of favorable impressions. Users began to speak up for Xintao again.
“Assistant Feng, there’s suddenly a group of users who are supporting us on the Internet. Are these the paid posters you bought?” the staff of the Public Relations Department asked.
The express delivery company had been hounded for such a long time. Although there were people who spoke up for Lechang previously, they were quickly forced to delete the comments by the netizens who scolded them. After that, no one openly showed them any support.
Although they wanted to interfere at that time, the internet army came too suddenly. Moreover, it was obvious that it was organized and premeditated. They could only wait for Yin Xun to respond.
Later, Yin Xun told them that there was no need to worry. This kind of thing would not affect the delivery system. When Cheng She arrived, everything would be resolved. The employees were not worried because Yin Xun never made empty promises.
This time, as soon as Cheng She came over to help, people began supporting Xintao again. They all thought that Cheng She hired fake reviewers.
Cheng She was also a little surprised. “Someone is speaking up for us? Let me see.”
The employee said, “That’s right. Previously, there were only a few, but the moment someone said anything, they would be scolded by the masses. Later on, no one dared to say anything. I think we should protect the users who got cursed at this time. After all, they are helping us.”
“Let’s take a look first, since flattery is another method of defamation.” Cheng She walked to the computer and refreshed the webpage. Sure enough, there were many new posts. Because there were so many of them, they directly flooded out all the malicious posts.
[Some people shouldn’t open their mouths if they haven’t used Lechang Delivery before. Although Lechang is slow and doesn’t deliver goods to the doorstep, and there is the occasional missing delivery, the flaws don’t mask the beauty. Lechang Delivery is good overall. The ones who say that Lechang sucks must be paid posters sent by the enemy. What’s wrong with Lechang? It is great in so many aspects! If anyone dares to criticize Lechang, I’ll curse your entire family!]
Sure enough, there were users retorting in the comments under this post.
[We’re all users. Why can’t we comment on the good and bad points of Lechang?]
[That’s right. If it’s good, it’s good. If it’s bad, it’s bad. What arrogant words. They don’t care about the users at all. Blue Fox has never said such a thing. Forget it, I don’t dare to use this app. If they can find my address and see my comments, I’ll be worried that someone will bring a knife to my house to kill me. I’ll go to Blue Fox to buy my stuff.]
In the comments section, there were some who were really influenced. There were also some who could tell at a glance that people were deliberately talking about Lechang while drawing attention to Blue Fox.
Cheng She pointed at the post and said, “Do you see this? This is a complimentary post. On the surface, it looks like they’re on our side, but they’re actually helping Blue Fox. It’s obvious that Blue Fox bought this comment.”
The operations manager asked, “So what do we do?”